Privacy Policy

This privacy policy describes how Timber & Steel ("we," "us," or "our") collects, uses, and protects your personal information when you interact with our website, scheduling system, or communications.

We collect information you provide directly to us, including:

• Name, email address, and phone number when you schedule an appointment, complete an intake form, or contact us directly
• Health and fitness information you voluntarily share as part of our coaching or onboarding process
• Payment information (processed securely through third-party providers)

We don't sell contact lists or provide them to other businesses for unsolicited outreach.

If you allow ad measurement, we also collect campaign tags, ad-click or browser identifiers and browser information for that purpose. Your ad measurement choice is separate from permission to receive texts or emails.

If you have opted in to receive SMS messages from Timber & Steel — for example, by checking the consent box on our Acuity Scheduling intake form — we may send you text messages related to your appointments, goal reviews, waitlist availability, and member communications.

• Message frequency varies based on your activity and membership status
• Message and data rates may apply.
• To opt out of SMS at any time, reply STOP to any message you receive from us. You may also contact us directly at contact@timberandsteelgym.com.
• For help, reply HELP or contact us at 208-615-5143.

Opting out of SMS does not affect your membership or any other services.

We use the information we collect to:

• Schedule and manage your appointments and coaching sessions
• Send appointment reminders, goal review notifications, and member updates
• Respond to your questions and requests
• Improve our services

We use service providers to operate our scheduling, customer records, communications, payments and website. We may share information with those providers as needed to provide our services, or when required by law. We don't sell contact lists or give them to other businesses for unsolicited calls, texts or emails.

With your permission, we use Meta to measure which ads lead to booked consultations and new memberships. We may send Meta the type and time of those events, a stable event identifier, a hashed version of your email, permitted ad identifiers and browser information. Hashing lets Meta match an email to an account; it doesn't make the information anonymous. Meta's handling of the information is governed by its own policies, including its advertising policies. See Meta's Privacy Policy.

These measurement uploads don't include your health or coaching notes, goals, program details, phone number, payment details or membership price. We don't upload contact lists for unsolicited outreach. Booking and membership events aren't proof of payment.

You may contact us at any time to:

• Request access to or correction of the information we hold about you
• Request deletion of your personal data
• Opt out of any communications from us

Reach us at contact@timberandsteelgym.com or 208-615-5143.

Ad measurement is off until you agree. Choose No thanks to book without it. You can use Ad measurement in the website footer to change your choice in this browser at any time. We also honor a Global Privacy Control opt-out signal when your browser provides one. Declining ad measurement doesn't affect booking, coaching or membership.

Changing your choice stops future measurement sharing through this connection; it can't recall events Meta has already received. You can contact us using the details above about information we've already collected.

We remember your choice for up to 180 days in this browser. Attribution and copied matching details in our tracking system expire after 30 days. We retain minimal event receipts and hashed acquisition records to prevent duplicate counts. Separate scheduling and customer records follow their existing retention process.

We take reasonable precautions to protect your information. Sensitive data is transmitted using encryption (HTTPS). Access to personal information is limited to staff who need it to perform their role.

This policy may be updated periodically. Changes will be posted on this page with a revised date.